Day 1 Agenda
Wednesday, Sep 9, 2026
9:30 – 10:00 AM
Registration & Check-In
10:00 – 10:15 AM
Opening General Session - Paul Chapman, Executive Director
10:30 – 11:15 AM
11:15 – 11:30 AM
Transition Break
11:30 AM – 12:15 PM
12:15 – 1:15 PM
Lunch - All Attendees Together (provided on-site)
1:15 – 2:00 PM
Transition Break
1:15 – 2:00 PM
2:00 – 2:15 PM
Transition Break
3:00 – 3:15 PM
2:00 – 2:15 PM
Transition Break
3:15 – 4:00 PM
6:30 – 8:15 PM
Dinner in Main Meeting Space
Rooms 207–209
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Opening Remarks
Paul Chapman, Executive Director
Guest Speaker
Jason Curry, Author, Life Coach &
Founder of Finish Empty
Primary Provider Recognition
Breakout Sessions Block 1
10:30 – 11:15 AM
HopeHub Track
Primary Providers
Inside the New Action Plan: Automation, Priorities, and the Participant Portal
Room 207
Presenter: Carmella Fryar, Business Analyst, Restore Hope and Amanda Myer, Business Analyst, Restore Hope Description: HopeHub's Action Plan is getting a major upgrade- from automated task suggestions, smart prioritization, and provider-controlled workflors to real-time notifications and a streamlined participant experience. This session covers what's new, why it matters, and how to put it to work once it is released.
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Case Management Fundamentals Track
Primary Providers
The Relationship Is the Work: Why the First Visit Changes Everything.
Room 205
Presenters: Natalie Edwards, Family Advocate/Mentor, Every Arkansan and Michelle Spann, Family Advocate/Mentor, Greene County Mental Health and Substance abuse Coalition Description: Connection First: Building Trust from the Very First Visit A deeper understanding of why relationship-building is the heart of effective case management. Practical tools for making a safe, welcoming, and trust-building first impression. Increased awareness of what families may be carrying- and how to observe, listen, and respond with curiousity rather than assumptions. A practical shift from "completing the assessment" to building a relationship that makes meaningful change possible.
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Professional Practice & Wellbeing Track
Primary Providers
Clearing the Path: A Practical Guide to Legal Resolution Services
Room 203
Presenters: Nikki Stone, Legal Resolution Analyst; Caden Chapman, Legal Resolution Analyst Description: Join us to walk through the services that the Legal Resolution Services Team provides and how to best access them through HopeHub. We will be covering areas such as the Legal area of the assessment, record sealing, warrant service, child support, and drivers license reports.
Coordinator A Track
Primary Providers
Conversations that Move People: Motivational interviewing skills for building partnerships and coaching primary providers
Room 102
Presenters: Heather Edwards, Director of Community Success; Page Humphrey, Thrive Iowa State Director, Iowa HHS Description: Some of the most important parts of a coordinator's job are the conversations you can't control: bringing a partner into the alliance, and coaching primary providers. This session puts motivational interviewing, a collaborative way of talking that helps people find their own reasons to move, to work in both. Whether motivational interviewing is new ot you or something you already use, you'll leave with a few simple moves you can take back to work the next day.
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Coordinator B Track
Capturing Success: Telling the Stories Behind the Outcomes
Room 103
Presenter: Karen Steward, Communications Director Description: Behind every number and outcome is a story of someone taking a step forward and a community coming together to make it happen. This session will help you find those stories, capture them as they happen, and tell them in a way that celebrates progress, partnership, and hope. We'll also cover how to write stories for quarterly reports and how to host a successful annual appreciation event.
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Breakout Sessions Block 2
11:30 AM – 12:15 PM
HopeHub Track
Primary Providers
Mistake or No Mistake?
Room 207
Presenters: Tristen Dewitt, Quality & Training Lead; Trudy Smith, Kayla Gammage & Jaimi Matlock, Training Specialists Description: A live game of scenarios, votes, and discussion on the most common HopeHub mistakes new providers make — and how to avoid them.
Case Management Track
Primary Providers
More Than Minutes: Building Relationships and Results Through Intentional Time Management
Room 205
Presenters: Taylor Burks, Asst. Coordinator: 10:33/100 Families Initiative of Pulaski County, Every Arkansan Description: Time management for primary providers.
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Professional Practice & Wellbeing Track
Primary Providers
Boundaries that Serve
Room 203
Presenter: Melissa Capuano, Community Success Manager Description: Good boundaries make good work possible. Learn how to define, communicate, and maintain professional limits that sustain your effectiveness and protect your capacity to care.
Coordinator A Track
Inside the New Action Plan: Automation, Priorities, and the Participant Portal
Room 102
Presenters: Carmella Fryar & Amanda Myer, Business Analysts Description: HopeHub's Action Plan is getting a major upgrade- from automated task suggestions, smarter prioritization, and provider-controlled workflows to real-time notifications and a streamlined participant experience. This session covers what's new, why it matters, and how to put it to work once it is released.
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Breakout Sessions Block 3
1:15 – 2:00 PM
HopeHub Track
Primary Providers
Inside HopeHub: What's New, What's Coming, and What You'd Change
Room 207
Presenters: Sarah Littleton, Chief Technology Officer; Brenna Tucker, Director of Platform Experience; Christina George, System Support Analyst Description: Fewer clicks, less duplicate entry, better reporting — what changed this year, what's in development, and where HopeHub should go next.
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Case Management Track
Primary Providers
Atlas, Participants, and You: How a little MI knowledge can lighten the load for all of you
Room 205
Presenters: Tara Morrell, Community Success Manager; Carlos Garbutt, Community Success Specialist Description: In order to walk alongside the individuals and families we serve, we need to find ways to prevent burnout, empower the people we serve with hope and tools that they will be able to sustain. The temptation to fix problems for the people we serve makes it less likely that we will achieve our shared goals. Learning and utilizing Motivational Interviewing skills to elicit lasting change will make the tasks we discover together more likely to occur.
Professional Practice & Wellbeing Track
Primary Providers/Coordinators
Burnout vs. Breakthrough: Sustainable Service in Crisis Work
Room 203
Presenter: Nicole Walton, Founder, Monarch 61 Project Description: An honest look at the toll of crisis work and practical ways to move from burnout toward resilience, renewal, and a sustainable way to keep serving.
Coordinator Track
Topics, Titles, and Panelists: Planning alliance meetings that strengthen collective impact in your community
Room 102
Presenter: Dana Baker, Special Projects Manager Description: Running a good alliance meeting starts with three decisions: what it covers, what you call it, and who sits on the panel. This workshop walks through how experienced coordinators make each one, then puts you to work planning a year of meetings for your own community. You'll draft real topics tied to where your community's collective response needs strengthening, sharpen the titles, and build a panelist list you can start inviting from.
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Breakout Sessions Block 4
2:15 – 3:00 PM
HopeHub Track
Primary Providers
Dashboards That Drive Decisions: Making the Most of Your Data
Room 207
Presenters: Cynthia Cutler, Director of Data Strategy Description: Primary Providers will work through a real case management workflow using the Active Participants List and Participant Progress dashboards ‒ drilling from network-wide trends down to individual participant records. A hands-on worksheet guides providers from spotting patterns in their caseload to concrete next steps for the individuals and families they serve.
Case Management Track
Primary Providers
The Difference That Changes Outcomes: Enablement vs. Empowerment
Room 205
Presenters: Natalie Edwards, Every Arkansan; Michelle Spann, Greene County Mental Health and Substance Abuse Coalition Description: The fine line between supporting a participant and doing too much for them — real examples of what empowerment looks like in practice versus what enabling looks like, and how to stay on the right side of that line.
Professional Practice & Wellbeing Track
Primary Providers
Growing Through the Hard Seasons
Room 203
Presenter: Amanda Myer, Business Analyst Description: This session is centered around what the hard stretches of direct service work actually do to a provider over time- the skills, instincts, empathy, and wisdom that get built in the middle of the most difficult seasons, often without the provider even realizing it. It is an honest, reflective conversation about the growth that is happening in you even when it does not feel like growth at all, and why the hardest seasons are frequently the ones doing the most work on you.
Coordinator A Track
Rallying Your Community Around a Common Goal
Room 102
Presenters: Karen Phillips, Chief Operations Officer Description: How to inspire and influence the work in your community.
Breakout Sessions Block 5
3:15 – 4:00 PM
HopeHub Track
Primary Providers
Inside the New Action Plan: Automation, Priorities, and the Participant Portal
Room 207
Presenters: Carmella Fryar & Amanda Myer, Business Analysts Description: The HopeHub Action Plan upgrade: what's new, why it matters, and how to use it.
Case Management Track
Primary Providers
Don't Just Close It — Complete It
Room 205
Presenter: Emily Rogers, Family Advocate/Mentor Description: Discharge with intention. How to plan for transitions, celebrate progress, and close cases in a way that honors the participant's journey.
Professional Practice & Coordinator Track
Primary Providers
Beyond the Surface: Recognizing and Responding to Families in Crisis
Room 203
Crystal Regalado, Community Success Manager
Coordinator Track
Data Deep Dive
Room 102
Presenters: Cynthia Cutler, Director of Data Strategy Description: This session is a practical look at working with data in HopeHub. We'll share tips, tricks, and updates. Come ready to ask questions.
Sponsors
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